Returns & Refunds - Innovink Solutions

Returns & Refunds Policy

Thank you for choosing Innovink.lk for your shopping needs. Your satisfaction is our priority. Please take a moment to review our Returns and Refunds Policy.

Last Updated: 11/11/2026

Check Your Order at Delivery

Please check your order carefully before you accept it.

If an item is damaged, the wrong item, or has missing parts, do not accept it. Tell the delivery person and contact us straight away so we can arrange a replacement.
Once you accept the delivery, we consider that the order was received in good condition.
For store pickup, please check your items at our shop before you leave.

No Change-of-Mind Returns

We do not accept returns or give refunds if you change your mind, or if you ordered the wrong item or model. Please check the model number, and that the product suits your printer or device, before you order. If you are not sure, contact us at sales@innovink.lk or (+94) 71 133 1113 and we will help you choose.

Refunds

We give a refund when:

An item you have paid for becomes unavailable and we cannot supply it or an agreed alternative.
We confirm that you received a damaged or wrong item, and we cannot replace it.

Approved refunds are processed within 7-10 business days using the original payment method. If you paid by cash on delivery, we refund by bank transfer or store credit. Delivery charges are non-refundable.

Faulty Products and Warranty

If a product develops a fault after delivery, it is covered by its warranty, not by a return. Warranty periods depend on the product, and claims need your bill or proof of purchase. See our Warranty page, or contact us at sales@innovink.lk or (+94) 71 133 1113.

Cancellations

You can cancel your order before our team confirms it with you, and any payment made will be refunded in full. Once your order is confirmed, it cannot be cancelled.