Shipping Policy

Thank you for choosing innovink.lk for your shopping needs. Your satisfaction is our priority. Please take a moment to review our Shipping Policy.

Last Updated: 01/01/2026

Shipment processing time

At Innovink Solutions (Pvt) Ltd, we’re committed to getting your order to you safely and keeping you informed along the way. Whether you’re ordering a printer, toner, ink, accessories or a mobile device, our team is here to help.

Islandwide delivery

We deliver throughout Sri Lanka through our courier partners. International shipping is currently unavailable.

Processing and delivery times

Orders are prepared after payment confirmation or confirmation of your Cash on Delivery order.

Your estimated delivery timeframe will be confirmed when your order is processed. Delivery times may vary depending on your location, product availability, public holidays and courier schedules.

If we become aware of a significant delay, we will contact you using the details provided with your order.

Delivery charges

Delivery charges are displayed at checkout or confirmed by our team before you finalize your order. Charges may vary depending on the delivery location, parcel size and weight.

Free delivery is available within a 3 km radius of our shop at Janajaya City, Rajagiriya. Please contact us when you order so we can confirm your location.

Island-wide courier delivery is LKR 460 for the first 1 kg of your order, plus LKR 100 for each additional 1 kg of total order weight.

Island-wide delivery for printers is LKR 2,800 per printer, or LKR 3,800 per printer above 20 kg.

Payment options

Available payment methods are shown at checkout. Cash on Delivery is available for eligible orders and locations, subject to confirmation.

For bank transfers, please use only the account details provided through Innovink’s official checkout or confirmed by our team. Include your order reference when sharing your payment confirmation.

Tracking your order

Once your order has been dispatched, we will share tracking details where available. You can also contact our team with your order number for assistance.

Receiving your parcel

Please provide an accurate delivery address and a reachable contact number.

When your parcel arrives:

* Check the outer packaging for visible damage.
* Confirm that the parcel is addressed to you.
* If the packaging appears damaged or tampered with, notify the courier and contact Innovink promptly.
* Keep the packaging and delivery label until you have checked your order.

Photos or an unboxing video can help us investigate a delivery issue, where available.

Damaged, incorrect or missing items

If something isn’t right, please contact Innovink first—we’re here to help.

Report damaged, incorrect or missing items as soon as possible, including:

* Your order number.
* A brief description of the issue.
* Photos of the item, packaging and delivery label, where available.

Please retain the item and its packaging while we review the issue. Our team will assess the information, coordinate with the courier where necessary and explain the appropriate next steps, including any applicable replacement or refund arrangements.

Delayed or lost deliveries

If your order has not arrived within the timeframe communicated to you, contact us. We will follow up with the courier and keep you informed of the investigation and available resolution.

Unsuccessful delivery attempts

If a delivery cannot be completed because of an incorrect address, an unreachable recipient or an unavailable recipient, we will help arrange the next steps. Any additional delivery charge will be explained before redelivery is arranged.

Store collection

Prefer to collect your order? Contact us to confirm availability, the collection location and a convenient time. Please wait for confirmation that your order is ready before visiting.