This Limited Warranty (“Limited Warranty”) applies to hardware products (“Product(s)”) sold by mkom and its affiliates (innovink.lk) mkom warranty obligations are to the original purchaser (“you”) only. This Limited Warranty cannot be assigned or transferred. This Limited Warranty is limited to the terms set forth below.

Procedure for Making a Limited Warranty Claim

To make a warranty claim pursuant to this Limited Warranty, you must contact mkom and provide relevant information within the Warranty Period by contacting mkom. The information must include:

(1) proof of purchase from mkom or an authorized reseller,

(2) a description of the problem or defect,

(3) the date the defect was first discovered, and

(4) your address and phone number.

After reviewing your claim, mkom will notify you whether your claim is denied or conditionally accepted, or whether mkom needs additional information. If mkom requests additional information, you must provide the information within 14 days of mkom’s request or your claim becomes void.
If your claim is conditionally accepted, mkom will send you a Return Merchandise Authorization (“RMA”). You must return the Product(s) to mkom (at the address provided by mkom), along with the proof of purchase and the RMA, within 14 days of the date mkom sent you the RMA. If you fail to return the Product(s), proof of purchase, and RMA, along with any other information requested by mkom, within this 14-day period, your claim becomes void.
If upon receiving the Product mkom determines that you do not have a valid claim under this Limited Warranty (including, but not limited to, because the Product(s) do not suffer from a defect covered by this Limited Warranty), mkom reserves the right to deny your claim. If mkom accepts your claim, mkom will provide a remedy as described in this Limited Warranty.from mkom; and (c) return the Product(s) to mkom with proof of purchase from mkom or an authorized reseller as directed by mkom to the address specified by mkom in connection with the RMA.