Returns & Refunds - Innovink Solutions

Returns & Refunds Policy

Thank you for choosing Innovink.lk for your shopping needs. Your satisfaction is our priority. Please take a moment to review our Returns and Refunds Policy.

Last Updated: 01/01/2026

Exchange or Return of Goods

You have 7 days from the date of receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all accessories and manuals.
- Accompanied by the receipt or proof of purchase.
Certain items are non-returnable, including:
- Software, downloadable digital products, and gift cards.
- Perishable or consumable goods (e.g., ink cartridges, batteries).
- Items that have been damaged due to misuse or improper handling.

Return Process

To initiate a return:

Contact our customer support team at [your email/contact] within 7 days of receiving the product.
Provide order details and reason for return.
If eligible, we will provide return shipping instructions.
The customer is responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 7-10 business days.
Refunds will be issued via the original payment method. If payment was made via cash on delivery, a refund will be processed through bank transfer or store credit.
Shipping charges are non-refundable.